We use Canada Post Expedited Parcel Service unless you request otherwise, but will charge accordingly. We ask that you E-Mail us with your order along with your City and postal code/zip code. We will then let you know the total of your order, shipping and handling costs.

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Canadian Orders
Ontario residents please add 5% GST and 8% PST to all orders.  Nova Scotia, New Brunswick, Newfoundland: please add 13% HST to all orders.
All other provinces please add 5% GST only. 

Continental U.S. Orders
No taxes are added. Some shippers may charge a brokerage fee for transporting goods over the border. You are responsible for these hidden fees such as taxes, import duties and/or brokerage fees incurred during transportation.

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International Orders
No taxes are added to your order but you are responsible for VAT, taxes, import duties and/or brokerage fees incurred during transportation.

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Return Policy

Dragonfly Landing proudly stands behind the quality brand name products that we sell. You may return any unopened merchandise in its original condition within 30* days of receiving your order. We will refund the total sales amount, less a 20% restocking fee and the original shipping charges. The merchandise must also be in new condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item.

Note: A Return Authorization (RA) is required prior to shipping your package back to us. We will only refund shipping costs and waive the restocking fee if the return is a result of our error. You can e-mail us at Christine@dragonflylanding.ca

Any claims for damaged items in shipping must be submitted to our Customer Service Department within (3) business days after delivery. We will not be responsible for, nor issue a refund, if notified after (3) business days.

If the return is the result of our error, we will arrange to have the item picked up   and returned to our warehouse. We will issue a complete refund including the original shipping costs.

Items that are returned more than 30 days after delivery, are not in sellable condition, are missing parts, or returned to us without authorization will be charged an additional restocking fee at our discretion.

If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 20% restocking fee and the original shipping charges.

 

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Payments can be made by any major credit card through PayPal